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Please note no deliveries will be dispatched until valid delivery address, postcode, email address & telephone number has been provided with the order.
*** Post Office Box deliveries are not accepted. Preferred delivery is to Business Addresses ***
Please carefully note the procedures and conditions below:
- Goods are available for delivery within Australia only.
- Goods cannot be delivered to a P.O. Box address
- Preferred delivery option is to a Business/Office address
- Title and risk of loss to all Products will pass to you on delivery
- Motherworld will not accept responsibility for late delivery or non-delivery due to incomplete or incorrect details provided.
- All orders will be sent via Toll and Australia Post service and provides parcel delivery within seven (7) working days from order processing.
- If the receiving party is not home at the time of delivery a calling card will be left, it is then the responsibility of the purchaser to contact Toll or Australia Post and make arrangement for the goods to be collected by the purchaser at the depot. http://www.tollgroup.com/onetoll OR www.australiapost.com.au
- We will not re-present deliveries should no one be available at time of delivery.
- Please note all items can be tracked via the Toll or Australia Post website using you consignment note number which will be emailed to you once the goods have left our warehouse https://online.toll.com.au/trackandtrace/ OR https://auspost.com.au/parcels-mail/track.html#/track
- Please read the disclaimer regarding deliveries and note it is strictly applied
Dispatch Email Notification
We aim to provide as much information as possible to enable you to track your order and to ensure that your delivery is not delayed because you are not available at your address to sign for and accept it.
You will receive an email confirmation when your order has been dispatched from our warehouse
Items are dispatched within 48 hours, excluding weekends and public holidays, from the date of receipt of order.
Please note business addresses are the preferred address for all deliveries and this will ensure a much smoother and less complicated process
The usual courier companies we use are Toll or Australia Post. We reserve the right to use a different courier at any time.
All deliveries are dispatched within 48 business hours from the date of receipt.
For outlying or regional areas please allow at least 7 working days for delivery, although Toll and Australia Post aims to deliver before this time. Please note that any time frame quoted for delivery is not a guaranteed delivery time & we cannot be held responsible for any loss, incurred through a delay in delivery caused by our suppliers or any third party.
This is an estimated time given to us by the courier and we cannot be held responsible for any courier delay whatsoever. Should a delivery be attempted and no one is available at the address to provide a signature, a card with details of the parcel will be left at the address by Toll or Australia Post, it is then the receiving party/purchasers responsibility to make contact with Toll or Australia Post and organise for them to pick the item up from the relevant Toll or Australia Post depot.
Please contact them direct regarding this or any other delivery issue.
Call Toll customer services on 1300 366 684.We cannot be held responsible for any loss you may incur if your order is signed for by a third party.
If a parcel is returned to us after a card has been left at the address & no response has been received, or the parcel has been refused, you the customer will be held responsible for the full cost of returning the parcel to us.
There will no exceptions this amount will have to be received by us as well as the cost of resending your item before your parcel is re-dispatched.